As part of our commitment to high-quality, patient-centered care, Heritage Medical Associates offers Telehealth Visits for new and established patients. Telehealth Visits are covered by most insurances and are an alternative to in-person office visits that allow you to video conference with your physician from your mobile device.
Getting Started:
- Schedule a Telehealth Visit by calling your physician’s office or sending your physician a FollowMyHealth message requesting a Telehealth Visit.
- Complete your registration (you'll receive an email/and or text message via Phreesia to prompt you).
- 15 minutes prior to your appointment, you'll receive a text message with a link to start your Telehealth Visit.
- Check in, enable your camera, and wait for your physician to join the call. It’s that simple!
Telehealth Visits FAQs
Q: What is a Telehealth Visit?
A: A Telehealth Visit is a face-to-face video conference with your physician. It is a remote alternative to an in-person appointment with your physician.
Q: Does my physician offer Telehealth Visits?
A: Please call your physician’s office to find out if they are currently offering Telehealth Visits.
Q: How do I schedule a Virtual Visit?
A: Schedule a Telehealth Visit by calling your physician’s office or sending your physician a FollowMyHealth message requesting a Telehealth Visit.
If you have an upcoming appointment, your physician may contact you to ask that you convert your appointment to a Telehealth Visit. Your physician is best positioned to know which appointments can be completed via Telehealth Visit.
Q: Can I do a Telehealth Visit when I'm traveling or away at school?
A: You must be in the state of Tennessee at the time of your Telehealth Visit.
Q: Why should I use a Telehealth Visit?
A: A Telehealth Visit is a video conference with your physician via a secure connection. Telehealth Visits are a convenient alternative to some in-person visits that allow you to communicate face-to-face with your physician.
Q: When are Telehealth Visits available?
A: Telehealth Visits are available during normal business hours unless otherwise specified by your physician.
Q: Is my Telehealth Visit completed by my own physician?
A: Much like an in-person appointment, your Telehealth Visit will be completed by your own physician.
Q: How much does a Telehealth Visit cost?
A: Telehealth Visits cost the same as in-person office visits. They are billed to insurance and are subject to copayments and deductibles, if applicable.
Q: How does a Telehealth Visit work?
A: If you have an email address and/or smartphone:
- Call your physician’s office or send a FollowMyHealth message to request a Telehealth Visit appointment.
- Once your appointment is scheduled, you will receive an email and/or text message via Phreesia to complete your registration.
- 15 minutes prior to your scheduled appointment time, you'll receive a text message with a link to start your Telehealth Visit.
If you do not have an email address and/or smartphone:
- Call your physician’s office to schedule a Telehealth Visit.
- 15 minutes prior to your scheduled appointment time, use the web address provided to you to access your physician’s Telehealth Visit page.
Once you access your physician's Telehealth Visit page:
- On the Telehealth Visit page, enter your first and last name in the name field and click “Check In.”
- Click the “Enable Camera” button to allow your video call to have camera and microphone access.
- At this point, you will be directed to a virtual “waiting room.”
- Please wait for your physician to join the call. Once they have joined, your Telehealth Visit will start automatically.